Frequently Asked Questions and Appointment Process

  • Our goal is by not working directly with insurance companies, we can offer you greater freedom and individuality in your care. This approach allows us to prioritize what you truly need, rather than what an insurance policy may dictate.

    You can check with your insurance to see if the labs and imaging we order are covered.

    If you have an HSA or FSA, we encourage you to check with your provider to see if these funds can be used for your care.

    We are committed to making the process as smooth and accessible as possible, so you can focus on receiving the care that’s right for you.

  • Absolutely!! We’ll always provide you with an invoice and receipt for services.

    You can pay for your appointment with your FSA/HSA funds.

    Labs, imaging, and prescriptions are typically approved expenses for your FSA/HSA. We recommend you check with your benefits provider to be sure.

  • How to Schedule Your Visit:

    1. When you’re ready to book an appointment, you can choose your appointment date/time by clicking the “Schedule a Visit” button.

    2. Complete the Intake Form: Fill out the intake form with your details and medical history.

    3. We’ll meet via telemedicine or in-person for your first visit.

    4. Labs and Imaging: If labs or imaging are needed, we will coordinate with you to schedule them at a nearby center.

    5. Receive Results and Follow-up Telemedicine Appointment: Once your results are available, we’ll schedule a follow-up consultation via telemedicine to review them and discuss next steps.

    6. Urgent Visits: If you need to be seen urgently for a sick visit, simply schedule your appointment, and we’ll get in touch with you as soon as possible.

    • Rupa Health (Cash Pay Labs at Labcorp):

      • If you choose Rupa Health, your labs will be ordered through Labcorp, and you pay through Rupa at a discounted rate.

      • You'll schedule a time and date for your lab draw at a nearby Labcorp location.

      • Rupa will provide the exact cash price before ordering.

      • Rupa accepts HSA and FSA cards for payment.

    • Insurance Option:

      • If you prefer to use your health insurance, a lab requisition can be emailed to you to take to a lab of your choice.

      • Be aware that insurance may not cover the labs we order, so it’s important to check with your insurer beforehand to avoid unexpected costs.

    • Imaging Services:

      • For imaging, we work with an imaging center offering low-cost, cash-pay options.

      • You can also use your insurance at the same imaging center, but be sure to confirm with them that your tests will be covered to avoid a large bill.

    • Questions:

      • For any questions, feel free to reach out via the “Contact” page, and we’ll be happy to assist you!